Day Camp Weekly: the insane side of AMBrewster

All of our readers are well acquainted with Mr. Brewster’s thoughts on God and his driving passion to communicate divine Truth.

But not all of you are aware that Mr. Brewster also has a very theatrical, fun-loving side.

This will be his last year as Director of Schaumburg Christian Day Camp, and apparently he’s decided to go out with a bang.

Day Camp Weekly is the online show he created to provide information about SCDC’s program and to advertise. It’s in its second season and is doing quite well.

Granted, if you haven’t seen previous episodes, you may not appreciate all of the inside jokes, but at least you’ll get a fun glimpse into AMBrewster’s crazy side.

Enjoy!

#TBTB #TBT – Do It Like Disney . . . .

ThrowBack Thursday

Walt Disney has some of the best customer service in the service industry.

But should it?

Please enjoy Mr. Brewster’s “Do it like Disney. No, wait . . . Like God.” because if Disney treats people better than Christians do, we have a problem.

Do it Like God

 

 

Weekend Update from AMBrewster: 5/23/14

Weekend Update

Friends,

Memorial Day weekend is busy for just about everyone.

But for the past six years, this weekend has been extra busy for me in a very different way.

This is the last year I will be Director at Schaumburg Christian Day Camp, and like every year before, I spend most of this weekend and all of next week scrambling to put the finishing details on the very robust and dynamic summer program we run.

With that said, I imagine that my posts here may be a little trim this coming week.

But once Day Camp is running like the summer-time-fun machine that it is, I will be back in full production here. In the meantime, please feel free to like our Evermind Ministries Facebook page and follow me on Twitter for daily encouragement, accountability, and introspection.

I would also love to hear from you about what God is doing in your life because of Taking Back the Bible or answer any questions you may have. You can email me at AMBrewster@EvermindMinistries.com.

Thank you for your loyal following, reading, and sharing as we attempt to fulfill Christ’s lofty mission to make disciples for the King!

Always,

AMBrewster

Memorial Day

Do it like Disney. No, wait . . . like God.

Do it Like God

Why does the world perform customer service better than Christians?

In preparation for our first week of summer camp at Schaumburg Christian Day Camp, I’ve been training my staff using business tips from Walt Disney himself. Now, lest you fear that I am preparing a group of Christian counselors with the mere musing of the Mouse Man . . . do not tremble my brethren.

Here’s the thing: Most of Disney’s principles on running a successful business and growing a customer base can really preach! Isn’t that so often the case? Any time the world finds something truly amazing, earth-shattering, and guaranteed to work every time . . . we find out God’s been saying it all along.

Let’s look at a couple of Disney’s precepts and see how they compare with the Ultimate’s precepts.

1. “Two Ears, two eyes, and one mouth, use them in that ratio.” James is not the first biblical writer to warn us of the evils of the tongue. Proverbs overflows with admonitions such as this. Disney Cast Members (employees) are instructed to hear the Guest (customer) out. Listen to hear the real need and meet it as efficiently as possible. They are also told to watch their speech in front of the guests who have come to Disney World to escape the baser things of life, not to hear Cinderella lamb-basting Jasmine because she won’t cover her shift.

2. Make “Wow Moments by exceeding the guest’s expectations. This particular ideal has much in common with Panera Bread Company’s “We break any rule to satisfy a customer.” Here’s how it works – a customer complains that their sandwich wasn’t made correctly. Of course, the associate (employee) is listening intently so as to know how best to fix the problem. What is the customer expecting? They obviously want a sandwich made the right way. If the sandwich-shop employee remakes the sandwich, is that going to “wow” the customer? No. All he’s doing is meeting an expectation. An expectation, mind you, that wasn’t met correctly the first time. So, how do you wow such a customer? You give them what they expect, and the drop something on them they don’t. “I’m sorry your sandwich wasn’t made correctly. Here’s the corrected sandwich and a fresh pastry do show you how sorry we are.”

In that moment, the customer (no matter how miffed they were) can’t help but look a little surprised. They weren’t expecting that. They were “wowed.”

Where’s the biblical principle? Everywhere. Ephesians 4:32 says, “Be kind to one another.” Providing solely what is expected is not kindness, it’s common sense. Kindness exceeds the expectation. I Peter 2:20 tells us, “For what credit is there if, when you sin and are harshly treated, you endure it with patience? But if when you do what is right and suffer for it you patiently endure it, this finds favor with God.” What does it matter if we patiently bear up under a tongue lashing we deserve? But if we smile and speak gracious words in love when that customer berates us, we’ve not only created a “wow moment,” but we’ve found favor with God in the process.

Time would fail us to speak on not taking vengeance on poor tippers, heaping coals of fire on the heads of messy children, loving our enemies who tell the boss we weren’t doing our jobs, and doing all to the glory of God whether I’m eating and drinking on break or serving soup.

3. “What time is the 3 o’clock parade?” Disney used this very common question at Disney World to reinforce the above points, and then teach a little about giving the benefit of the doubt. The answer to the question seems clear, but how often have we found ourselves asking stupid questions (it doesn’t matter what your teacher said, they do exist)? My administrative assistant used to work for the USPS where she was frequently asked if they sold stamps. Ouch. But here’s the thing. Disney taught his people to see beyond the question. They needed to give the guest the benefit of the doubt that they really didn’t see the obvious answer but were desirous for assistance. A heart of respect and love keeps us from responding rudely when confronted by perceived idiocy. Instead, we realize that a real person is seeking a real answer.

The second part of this was the Cast Member was encouraged to “add value” to their answer. “The parade starts at three, and the best place to view it from is . . . .” Not only did they give the helpful answer, they gave the guest the wow moment they weren’t expecting.

The point is this, Christians should be the quintessential experts on all things customer service. Yes, the Bible is sufficient for on the job conflict as well. We should be the most kind, the most helpful, the most forgiving, the most sacrificial, the most friendly, the most joyful, and the most productive individuals on the planet. Why? Because we have been created by God to be so, commanded by God to be so, and empowered by God to be so!

The New Me: Part 3, “Summer Officially Starts at Day Camp”

When June 1st rolled around I had successfully finished my first year as a 6th grade teacher, but as a twelve-month staff member my duties for the year had not ended. I was assigned to work with the maintenance crew for the summer. I thoroughly enjoyed myself that first month, and the school gained a whole bunch of new lights! I also learned some great skills, and I made one really good friend. Thanks Stephen Doney for your lasting friendship!

But maintenance was not what God had planned for me the rest of the summer. About 25 years earlier the church has started a Day Camp program. Since then it had passed through the capable hands of numerous men. God had chosen that in 2008 I would be the next.

Schaumburg Christian Day Camp has become one of my most enjoyable duties. I graduated from Bob Jones with a Camp Ministries major, so being able to us what I learned has been fantastic, but I really enjoy having a lasting impact on the lives of my staff and campers. Originally I thought God wanted me working some place like the Wilds. I counseled there for two summers and loved every game, camper, flu, rain drop, trial, stair, and meal. The staff was integral in helping me align my life with God’s will. But I went into Christian schooling because I realized the one relationship that I enjoyed most in the camp environment was the relationship between the camp director and the counselors. The campers came and went faster than a game of Big Ball Volleyball, but those men and women had such a profound affect on me. I wanted to be able to do that for others, but I thought I had a better chance being a school teacher (once again, a job with long-term relationships) than I becoming a camp director. After my first year of teaching . . . I became a camp director too.

My goal through this camp has been to create something far more than mere child care. I want the campers to have an enriching experience. I want them to have a place to go where they can learn, have fun, and grow. But most importantly, I want a place where the children are being watched by men and women who genuinely love them and want the best for them. I want the counselors to help the campers see God in every moment, activity, conflict, and blessing. I want the campers to see how Christians live and breathe. God has given me hundreds of little lives to point toward Him. Thank you, Lord!

If you’d like to learn more about SCDC, just follow the link!